Returns & Exchanges

We are more than happy to exchange your product if you have made a wrong selection or changed your mind on the strict conditions that it is:

  • Within 14 Days of delivery date (as per the tracking number provided)
  • The product is unworn, unwashed and in original condition. Must have all tags still attached.
  • Please try on shoes on carpet to avoid any scuff marks.
  • Please keep the item clean from animal fur, makeup stains & cigarette smoke.
  • We reserve the right to reject any items that are returned in unsaleable condition.
  • The customer is responsible for the return postage costs, unless there was an error with the order. In this case we will cover all costs to ensure you are not out of pocket.
  • We regret that Shire Saddleworld is unable to refund any shipping costs under any circumstance.​

Tip! When making a purchase make sure to check the sizing charts provided, if you are unsure don’t hesitate to contact us as we are happy to advise the best option based on the information provided.

How to submit your return

There are two options for return; in store or online.

Online

  1. Ensure your return meets all the ‘Return Conditions’ above, we have the right to refuse a return or exchange where the item is not in original, resalable condition and your item may be returned to sender.
  2. Request a return via email info@shiresaddleworld.com.au letting us know what you want to return and why. We will reply with a return form to be included with your item/s.
  3. Send your item/s and its form back to the address below, via a trusted postal method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended. Make sure to keep proof of your postage!

Shire Saddleworld, 123 Browns Plains Rd, Browns Plains, QLD 4118

  • Returned products will be assessed and you will be notified if your return has been accepted. Assessment can take 1 – 3 business days after delivery
  • You may then be issued with a coupon voucher via email. This coupon can only be used in full in a single trasaction. Any unused, remaining amount of the coupon will be forfitted.
  • Part usage is not able to be credited to you at this time.
  • If your return does not satisfy the above conditions it will not be accepted and will be returned to you.
  • If we do not have the item in stock to exchange, there maybe the opportunity to have the item ordered in for you subject to availbility. You may choose to pick up in store or have the item posted out to you. Any postage costs will be charged to you.

Please note: online coupon vouchers are not redeemable for shipping costs and must be used all at once.

In store

  1. Ensure your return meets all the ‘Return Conditions’ above, we have the right to refuse a return or exchange where the item is not in original, resalable condition.
  2. Upon assessment outcome, you may be given the option of an exchange or credit note. Please advise staff if you wish to have an online coupon and one will be emailed to your account.
  3. If we do not have the item in stock to exchange, there maybe the opportunity to have the item ordered in for you subject to availbility. You may choose to pick up in store or have the item posted out to you. Any postage costs will be charged to you.

Please note: credit note vouchers are not redeemable for shipping costs. Online coupon vouchers must be used all at once.

Faulty Items

If you have received a faulty item we are terribly sorry! Please do not submit it through our Returns process, but instead email us directly at: info@shiresaddleworld.com.au with a photo of the item and it’s fault so we can arrange a solution for you right away!

We hold customer service very highly at Shire Saddleworld and want all our customers to walk away from their experience happy with the service they have been provided and loving their new purchases! If you have any questions about a product or the return process, please contact us as we are happy to help in any way we can!

We abide by the Queensland Office of Fair Trade, for more infomation See Here