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Delivery & Returns

About Free Shipping Free shipping is offered when the cart total is $150 or more when posting to QLD, NT,ACT, NSW & SA. Tasmania & Western Australia Free Shipping is offered when purchase is $200 or more.  Delivery Dispatched within 1- 3 days from 123 Browns Plain Rd, Browns Plains All items are sent via Australia Post or Star Track (for larger items) with tracking number emailed to you so you can see where your order is at all times! Track your order here. Regular Australia Post time 1 – 7 days, for rural areas this can take longer. If goods are damaged or lost in transit then we will take responsibility for this. This rarely happens and we will deal with Australia Post to sort out any problems. Please notify us for a return of damaged goods or if your goods have not arrived in a reasonable time frame. Local pick up is also available from Shire Saddleworld located at: 123 Browns Plains Rd, Browns Plains Returns We are more than happy to exchange your product if you have made a wrong selection or changed your mind on the strict conditions that it is: Within 14 Days of delivery date (as per the tracking number provided) The product is unworn, unwashed and in original condition. Must have all tags still attached. Please try on shoes on carpet to avoid any scuff marks. Please keep the item clean from animal fur, makeup stains & cigarette smoke. We reserve the right to reject any items that are returned in unsaleable condition. The customer is responsible for the return postage costs, unless there was an error with the order. In this case we will cover all costs to ensure you are not out of pocket. We regret that Shire Saddleworld is unable to refund any shipping costs under any circumstance.​ Tip! When making a purchase make sure to check the sizing charts provided, if you are unsure don’t hesitate to contact us as we are happy to advise the best option based on the information provided. See more on Returns Here